[Resolved]  Kaya Skin Clinic — disaster experience!

Yesterday it's a big mistake, i visited kaya clinic city center for basic facial with extraction, and made an appointment at 6:45 for the following day.in the afternoon the next day i received a call from the clinic asking me if i want to come earlier around 2pm as they have available slot to do the facial but this timing wasn't suiting me. At 5:55pm again i received a call from the clinic asking me to rebook my appointment for tomorrow in qurum branch because apparently they have issue with the machine and the doctor availability. I beleive that they were just running late and trying to remove my appointment to not to work overtime.
By then i already left my work earlier to attend the appointment.
Upon the arrival at the clinic i waited for an hour to be taking care of.
After a long wait the practitian told me that she could read my skin, she told me that the treatment at 40 omr was not good for me, as i have dry skin i should go for the one at 60 omr so she started the treatment and at exactly 8 past 5 minutes she stopped the procedure and telling me that i'm having skin reaction to her recommended product and that i should come back the next day to see the doctor.
Result as they planned i didnt get the treatment done i am back home with no skin reaction of any kind and i wasted almost 3 hours of my time. She also told me that maybe my skin was not good to do any facial treatment like it was my first time treatment. Of course not but usually i am using a profesional company belo medical group.
I highly not recommend this clinic.
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Mar 10, 2019
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Feb 04, 2019
Kaya Skin Clinic Customer Care's response
Hi Larisa Olanio, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.
Verified Support
Feb 06, 2019
Kaya Skin Clinic Customer Care's response
Dear Ms. Larisa, we thank you for sharing your feedback.

To have your concern addressed by our regional team, we request you to share your contact no. we assure you of our complete support in addressing your concern. Thank you.
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    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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