[Resolved]  Kaya Skin Clinic — dissatisfied with products and unprofessional behavior

Address:

New Delhi, Delhi, 110027

Would like to bring to your notice non supportive and non customer friendly behavior of Kaya Skin Clinic Rajouri Garden New Delhi. I took consultation at Kaya Rajouri Garden on 07/07/2018 regarding my skin and on their doctor's suggestion I bought few skin products of around 4000rs from them which they promised would suit my skin and help me improving my skin. However after using those products just for once I realized that products are not suitable for my skin and I am getting negative effects from them so I stopped using them and visited Kaya again on 14/07/2018 and explained them the situation and asked for a refund for all the products but they bluntly refused to return my money and said products once sold can't be returned. I was not told about this condition at the time of purchase. I then asked for an exchange and suggested them to take the products back and give me services in place of that however I was denied that as well. After an endless argument I asked for the manager on duty's identity and she refused to tell me her name and said lodge a complaint against kaya Skin Clinic and not me and they even removed their name badges so that I can not get to know about their names.

The entire staff at Kaya Rajouri Garden was very unsupportive and un professional. The institution is only a money making house and they are least bothered about customer satisfaction. I told them that I will take them to consumer court and they were shameless to tell me to do whatever I wish to. I have exprienced one horrible incident of my life by visiting Kaya and would like to warn others about their pathetic products and would like to save many like me to be trapped by their cheap tactics. Please do not visit Kaya ever in your life.

I would request consumer forum to take action on them and help me get my money back from them.