[Resolved] Kaya Skin Clinic — expiry of packages
This is regarding some of the packages I have taken from Kaya, Galleria, DLF Gurugram.
Recently I called to check the number of sessions remaining for the packages I had taken but I was told that all my sessions are expired. This is not acceptable as while giving the packages I was clearly told that these are valid for life long. Below are the packages I had taken:
1- Laser hair removal - underarms and bikini line
2- Derma rollar abrasion
3- Chemical peel
There were sessions remaining for all the above packages.
While taking the package I had clearly informed that I usually travel abroad and as such will not be able to visit the clinic frequently. I was given an assurance at that time that I can avail the service from any part pf the country whenever I want. This kind of false promise I highly unacceptable from such a reputed clinic.
I want you to add all the remaining sessions into my account so that I can avail the service from KAYA, Phoenix market city, Bangalore.
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Mar 18, 2020Complaint marked as Resolved
Feb 12, 2020
Kaya Skin Clinic customer support has been notified about the posted complaint.
Feb 13, 2020Kaya Skin Clinic Customer Care's response Dear Anukriti, we read through your review. Request you to please share your contact details with us which will help in addressing this matter. You can write to us at [protected]@kayaindia.net and our team will get in touch with you on priority.
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