[Resolved]  Kaya Skin Clinic — expiry of packages

This is regarding some of the packages I have taken from Kaya, Galleria, DLF Gurugram.
Recently I called to check the number of sessions remaining for the packages I had taken but I was told that all my sessions are expired. This is not acceptable as while giving the packages I was clearly told that these are valid for life long. Below are the packages I had taken:

1- Laser hair removal - underarms and bikini line
2- Derma rollar abrasion
3- Chemical peel

There were sessions remaining for all the above packages.
While taking the package I had clearly informed that I usually travel abroad and as such will not be able to visit the clinic frequently. I was given an assurance at that time that I can avail the service from any part pf the country whenever I want. This kind of false promise I highly unacceptable from such a reputed clinic.

I want you to add all the remaining sessions into my account so that I can avail the service from KAYA, Phoenix market city, Bangalore.
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Mar 18, 2020
Complaint marked as Resolved 
Feb 12, 2020

Complaint Status

Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Feb 13, 2020
Kaya Skin Clinic Customer Care's response
Dear Anukriti, we read through your review. Request you to please share your contact details with us which will help in addressing this matter. You can write to us at [protected] and our team will get in touch with you on priority.
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