[Resolved]  Kaya Skin Clinic — expiry of packages

This is regarding some of the packages I have taken from Kaya, Galleria, DLF Gurugram.
Recently I called to check the number of sessions remaining for the packages I had taken but I was told that all my sessions are expired. This is not acceptable as while giving the packages I was clearly told that these are valid for life long. Below are the packages I had taken:

1- Laser hair removal - underarms and bikini line
2- Derma rollar abrasion
3- Chemical peel

There were sessions remaining for all the above packages.
While taking the package I had clearly informed that I usually travel abroad and as such will not be able to visit the clinic frequently. I was given an assurance at that time that I can avail the service from any part pf the country whenever I want. This kind of false promise I highly unacceptable from such a reputed clinic.

I want you to add all the remaining sessions into my account so that I can avail the service from KAYA, Phoenix market city, Bangalore.