[Resolved] Kaya Skin Clinic — extension of validity - no response to email ref no. 39932

[Resolved] Kaya Skin Clinic — extension of validity - no response to email ref no. 39932

I Indu1373 from Mumbai, Maharashtra

I had raised a request for extending validity of my package. Mail sent on 3rd september. Reference no. 39932. Promised a response within 7 days. No response yet. Called contact centre on 21st sept, was told the clinic would reach me and the clinic manager redirected me to the [protected]@kayaindia.net mail id again. As usual, there is no response. Why do you take money if you do not have the decency to respond? Was this information helpful? No (0) Yes (0)
Oct 31, 2018 Complaint marked as Resolved Kaya Skin Clinic customer support has been notified about the posted complaint. Verified Support Sep 27, 2018 Kaya Skin Clinic Customer Care's response Hi Indu, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank you. Verified Support Sep 28, 2018 Kaya Skin Clinic Customer Care's response Dear Ms. Indumati, we regret to note your less than satisfactory experience. We wish to assure you that we are looking into your concerns pertaining to validity revision of your purchased packages. Our customer care team shall be in touch with you shortly with a resolution to your concerns. We thank you for connecting with us.
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