[Resolved]  Kaya Skin Clinic — extracting money from clients for various packages without any results

Address:New Delhi, Delhi, 110008
Website:www.kaya.in

Hi,

My name is jayasri kandeepan. I am a cfo of a recognised healthcare company in delhi. I went to kaya for acne problems in my face in 2010. By then they have forced me to take so many packages but the results are not what expected. Recently also in the month of oct, i have been forced to take the package of peel of 6 sessions for rs.16000 eventhough the other package (Signature package of 2 sessions) is also parallelly running. Out of 6 sessions, only two sessions are utilised till date. Now they are forcing me to take q-switch package for rs.16, 000. I have requested them to adjust my signature package of 2 sessions (Which i have paid rs.18, 000) for q-switch which is only suitable for my face as recommended by the doctor. They are forcing clients to take so many packages instead of making adjustments in the existing package of the same value. Otherwise they are adjusting with less value so that the clients are always at loss. This also happened to me several times where they have adjusted my so many packages where i was at severe loss and no improvement in the face.

Kaya is extracting money from client by enrolling for various packages without any results to the client. This need to addressed immediately.
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Mar 15, 2018
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Feb 09, 2018
Updated by CA.Jayasri Kandeepan
This complaint is against Pusa Road Brach in Kaya.
Verified Support
Feb 12, 2018
Kaya Skin Clinic Customer Care's response
Hi Jayasri,

We are sorry for the inconvenience caused. We have forwarded your complaint to the concerned department and will get back to you at the earliest. It would be great if you could provide us with your contact details so we can get in touch with you. Thank you!
Complaint comments 

Comments

my name is purnima..i have dark circle so i concult to kaya while having first consultation i initially told doctor that i am here for dark circle treatment nd some spex spots on my nose then he start telling metreatment
have some tanning also than he suggest me face peeling they took all the amount 15300 for 6 face peeling but they dont tell me that this package doesnt contain dark circle treatment and take 2000 extra for products..and while giving first session they told me that initially they are removing tan so they cover my eyes during second session i ask them why they are not treating my dark circle which is my main concern then they told me that this package doesnt includes dark circle when my main concern is dark circle then why they treating another factors instead of that. till now they give me two sessions of face peeling and forcing me to switch on dark circle package by paying more 10000 rs

kaya's main concern is just to extract money from clients no matter they about the treatment

case belongs to civil lines delhi

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