[Resolved]  Kaya Skin Clinic — fake commitments and product

Address:Bangalore, Karnataka
Website:[email protected], www.kaya.in

Hi,

With great disappointment i am narrating the entire incidents, happened at kaya jayanagar, bangalore:

1. I took the service on 16 july 2017, for lightening of skin pigmentation of both my arms (Which they called as "prs body system full arms

3s ocglycolic peel srs deep pigment reduction+ 3s insta clarity laser pkg") for 6 session (3 session of peeling and 3 session of laser).

2. Amount taken as below breakup (Totally= rs. 32, 780):

A. Consultation: rs. 500

B. Service charge: rs. 28, 700

C. Products: 3, 580

3. Cosultation was irrelevant, as the doctor could not tell/explain any cause for the skin conditions. She did not sound like doctor at all. All she said that it will be corrected with 3 peeling and 3 laser treatment of pigmentation reduction. So pocketing of rs. 500 seems like their arrangement of snakcs party for the evening, was made.

4. I didn't notice any results in each of the session. And these things i went on telling the doctors and the staff repeatedly. They assured me to wait until the last session.

5.in the meanwhile the first doctor lefts the clinic, and the second doctor seems to act like "i don't know what the earlier doctor said" and continued the treatment, as it is.

It seems like kaya doesnot take ownership of its own services, meaning it is based on doctor capability (Who though have degree certificates, but dont sound like doctors).in nutshell, kaya doesnot have any brands of quality service, at all

6. Towards the last session, when i completely disagreed to any improvement. Drama starts, few staffs said "waw mam it has improved". When i asked for show me the recorded photos, to check the improvement. They could not trace the records then. It shows how organized kaya clinic is.in the next session, they showed me the first day picture only in their records and not the subsequents one. But strangely the photos are brighter than my actual skin, when i brought my hand next to the monitor screen. While this discussion was going on, the doctor pretended that she is busy and did not come out of the cabin (Whereas she was alone in the cabin - noticed by us when she entered into the cabin), to avoid the situation.


7. Thereupon, the doctor and staff went on persuading to taken additional peelings packages, with 50% discounts with limited offer. Please note this words "50% discounts with limited offer" were told to each and every patient, observed by us in each off the session.

8.in the last session, when i told the doctor to explain the improvement. She is like "it takes time and it will be lightened with additional peeling sessions"... Then what was that when the former doctor assured of lightening of skin pigmentation by end of 6 sessions. To whom to believe then?... What is the quarantee that the additional peeling session will meet the the commitement.

9. I feel cheated. Kaya is fraud, a thief along with all their doctors and staffs. They take the entire amount in the beginning itself, not instalment also. Why so, what makes kaya so restless to take money in beginning itself, if it knows for its better service.

10. Kayas product also did not show any results. Kaya cheats people with false commitments. They are not confident of themselves.

11. With great disappointment, i started taking service with some other doctor.

I wany full refund of my money.

Thanks
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Mar 9, 2018
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Feb 05, 2018
Kaya Skin Clinic Customer Care's response
Hi BS Saha,

We are extremely sorry for the experience you have had at our Banglore Clinic. We have forwarded your complaint to the concerned team and will look into it at the earliest. It would be great if you could provide us with your contact details so we can get in touch with you and resolve this issue. Sorry for the inconvenience. Thank you!
Verified Support
Feb 06, 2018
Kaya Skin Clinic Customer Care's response
Greetings from Kaya!!

This is further to your concerns raised on the consumer complaints websites. We regret that your experience at Kaya Clinic, Jayanagar was less than satisfactory.

Having noted your concerns we tried connecting with you over a call on [protected], however the no. was unreachable and we were unable to speak with you.

Ms. Beauty, we wish to reassure you that dermatologists at Kaya are certified MDs' and experts within their field. Further at Kaya at no point do we commit to a complete lightening of the skin, and as informed to you by Dr. Sindhu at the Jaya Nagar clinic multiple sessions of the treatment are required for better results.

We also understand that Dr. Sindhu in her follow up consultation, had prescribed a medicated skin lightening cream (Kligman`s formula) to be used at the night for two weeks and requested you to visit the clinic for a follow up consultation. As scheduled a follow up call was also made by the clinic team two weeks later.

Ms. Beauty, while we understand that you are not satisfied with the results of the treatment, you will agree that our clinic doctor has addressed your concerns and informed you about the requirement of multiple sessions to achieve better results.

We thus, regret to inform you, that we are unable to honour your request for a refund as it is beyond the purchase terms and conditions.

However, we would like to invite you for the pending follow up consultation with Dr. Sindhu, so that she may be able to assist you further.

Looking forward to your visit, we wish you a pleasant day ahead.
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