[Resolved] Kaya Skin Clinic — False consumption, poor service and misbehaviour

 
5 Reviews
 divsh
They sold me a PRP by offering a facial. I took an appointment. But I was shocked as when I went there, their staff misbehaved with me and told that I have consumed it already. When I told her that this is a lie and asked her to show any signature proof as I sign after any session, she said there is no signature.
After this followed a long follow up with customer care and so far despite them lacking any proof, the case has not been resolved. This was a pure case of cheating and harassment as they sold a service under an offer for a facial and then showed it as falsely consumed and denied any signature proof.

They do not follow any safety measure in RF treatments also and caused a great harm to my skin.
Complaint marked as Resolved 

Complaint Status


[Nov 22, 2015] Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Kaya Skin Clinic Customer Care's response, Nov 22, 2015
Dear Ms. Divya, Thank you for your review. In response to the same our team was in touch with you. We hope all your queries have been addressed to your satisfaction. It’s our goal to retain you as a satisfied customer and will look forward to serving you again in the future. It will be our pleasure to assist you, should you require any future assistance. Please feel free to contact us at care@kayaindia.net. Warm Regards, Kaya Skin Clinic Team
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See below one of the consumer complaint
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Complaint
They sold me a PRP by offering a facial. I took an appointment. But I was shocked as when I went there, their staff misbehaved with me and told that I have consumed it already. When I told her that this is a lie and asked her to show any signature proof as I sign after any session, she said there is no signature.
After this followed a long follow up with customer care and so far despite them lacking any proof, the case has not been resolved. This was a pure case of cheating and harassment as they sold a service under an offer for a facial and then showed it as falsely consumed and denied any signature proof.

They do not follow any safety measure in RF treatments also and caused a great harm to my skin.
The complaint is still not resolved. My total balance with Kaya is 21, 600. I was told to buy any product or service with this amount. I waited for the discount period but when it came and I went to the clinic, I was told that I am not eligible to buy any service at discounted rate. This was contrary to what Ashwini told me earlier, that I would be eligible for all kaya offers and discounts. Due to this, my money is still stuck at Kaya. Commitments made to the customer should be honored.

There is no response when I call Ashwini at her number and the customer care number also does not get picked up. My money is till stuck. Kindly respond.
Dear Ms Divya,

Greetings,

In response to your post we tried calling your register number with us, however were unable to reach you. Request you to please share an alternate number and convenient time for us to arrange a callback on care@kayaindia.net .

We value you as our customer and look forward to your response.

Warm Regards
Kaya Skin Clinic Team.
Dear Ms Divya,

Greetings,

In response to your feedback, our team got in touch with you and addressed the matter. Hope we have been able to address it to your satisfaction.

We appreciate your patronage at kaya and look forward to a continued association with us.

Warm Regards
Kaya Skin Clinic Team.

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    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
    Kaya Skin Clinic - False consumption, poor service and misbehaviour