| Address: | C-801 SAROVAR DARSHAN TOWER, CHANDANWADI PANCHPAKHADI, TMC HEAD OFFICE, Thane, Maharashtra, 400601 |
Hello everyone,
The call center team of Kaya is fake. Never aware of the SOPs. They pushed me like anything to visit for a service of laser underarms at 85 Rs. Booked an appointment, sent reminders telephonically as well as SMS to make sure I attend. The call log clearly mentioned of a client who has already a Kaya customer but laser of another body part.still they just wanted me to avail service.
I changed my schedule in life made sure to see the place, travelled all the way and to my horror... They declined the service and asked me to leave.
What was that for ????
I was on time, I was there for a purpose but only wasted my precious time and energy.
Mental harassment..
When called back on the call center number, they simply accepted their mistake, said thousands of sorry and apologies, 100% accepted the fault of the company and not at all mine at any cost.
Everything was done but service was not given then why in the first place I was asked to be in the center ???
Who is responsible for nuisance activity without any output.
I Definitely need a good explanation and refund of traveling or replacement with other service or product to me otherwise I will put my experience in social media as it is.
Advise others not to fall pray to promotions through Facebook plus visit only genuine skin clinics but never Kaya.
Dr Chaitali Ramnath,
[protected]@ymail.com
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