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[Resolved]  Kaya Skin Clinic — fraud of kaya green park

Kaya Green Park Fraud:

I vagdevi Karumuri took 12 maintenance hair lazer sitting for my 6 body parts after competing the regular Hair removal Lazer treatment. They sold that pack for 50, 000Rs in the year 2009 December in Safdarjung branch as i can use them anytime with out any time limit.They maintained a file hard copy and they use to take my signature after every session. Later the Safdarjung branch was closed and clubed with green park branch. I visited Green park in 2015 and took one maintenance sitting there also, I signed my file there also.

I used 5-6 sittings till 2015 and after that I called them in 2017 for my maintenance but they are saying my package was not reflecting in their system. and they don't have the file too.

I spent may be 2.5 to 3 lakh in Kaya from last ten years, I am the prime customer even though they are not responding to my calls. All the staff has been changed.

I need KAYA GREEN PARK to show my file. I need an answer where was my file? Why was my package was not updated in the system? Who used all of my sittings remaining at my package?

I asked the manager to email to the head office for my file, but she asked me to do it by myself.

Kindly be aware of this kind of frauds from KAYA GREEN PARK.
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Apr 29, 2018
Complaint marked as Resolved 
Mar 27, 2018

Complaint Status

Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Mar 27, 2018
Kaya Skin Clinic Customer Care's response
Hi Vagdevi, we are extremely sorry for the inconvenience caused. We have forwarded your complaint to our service quality team and have put this on priority. As requested on other platforms, please message us your contact details (phone number and email id) so that our service quality team can get in touch with you. Thank you!
Complaint comments  1 CommentShareTweet

Comments

Just read your issue, same happened to me. Customer care was saying why staff will do randomly this to you! This is answer to them, I am not alone too many are suffering with same problem... few raise voice and few not...

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    Kaya Skin Clinic
    Customer Care Service
    Customer satisfaction rating
    82%
    Complaints
    536
    Pending
    74
    Resolved
    419
    Kaya Skin Clinic Phone
    1800 209 5292
    Kaya Skin Clinic Address
    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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