[Resolved]  Kaya Skin Clinic — horrible service/ waste of money

Address:560075
Website:Kaya skin clinic Indiranagar

I have had the most unsatisfactory experience with kaya the past few days.
I have always been quiet a loyal customer where in i would refer kaya to people.
One such referral was my mother. She had pigmentation on her skin and i had asked her to visit kaya and that they would be able to help. However, what resulted was the most unpleasant experience for both my mother n me. Such that, all my trust in kaya has gone down the drain.
So, dr haritha had seen my mom n suggested that she gi for the q switch laser along with prp treatment to get her skin looking young again. Since my mom was only interested in getting the scars away, n not uplifting any part of her skin, we decided to ditch prp n go for d q switch laser. After 3 sessions, and no results, my mom raised her concern with the doctor who replied that she had to go for prp treatment when clearly it made no sense as we wanted just the pigmentation to go. My mom felt, since this wasn't working, she would like to see the before & after picture to see if there was any difference but they called her after 3 days. On going there after 3 days, they made her wait for over an hour citing that the dr & the manager were busy. Why call her at a time when the doctor wouldn't be available? And over an hour wait? She called me to complain that all this rubbish service that she went for was because of me. N now i look bad for trusting kaya. Sadly i have a package there. Once im done with that package, it's going to be goodbye kaya! Never again!
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Sep 16, 2018
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2018
Kaya Skin Clinic Customer Care's response
Hi Giselle, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.
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    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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