[Resolved] Kaya Skin Clinic — kaya skin clinic - refund approved but not processed - laser hair removal

Nimae

from Chennai, Tamil Nadu

Website:

Kaya Skin Clinic

Hi, i paid more than 50% of the amount for kaya skin clinic laser removal full body after they lured me into it. But unfortunately one of my relatives was diagnosed with cancer, and i asked for a refund without taking the service. I asked in jan 2018 for a refund. Kaya accepted and all approvals were done. And i have mail confirmation too from them on the refund. They asked me to send cancelled cheque copy and account details. After sending there is no update or response to the refund. They are not considering on human grounds that it's for a medical emergency. It's infuriating and am planning to take action if they are not responding soon. It should be kaya sin clinic not skin clinic as they are only accumulating sins by eating money of people who are sick also. Don't know why they are delaying after approvals.

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Oct 8, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Sep 05, 2018

Kaya Skin Clinic Customer Care's response Hi, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank you

Verified Support

Sep 06, 2018

Kaya Skin Clinic Customer Care's response Dear Ms. Nimaeshika, we regret the delay in responding to you. Please be rest assured that you refund is in process and that the refund amount should reflect in your bank account within 5 working days. We thank you for connecting with us