[Resolved]  Kaya Skin Clinic — laser and facial sessions wrongly consumed. laser treatment on face resulted in increased facial hair growth

This is to inform you that the whole kaya experience is a sham, designed to pull wool over the customer’s eyes. I have been a kaya customer for the last 7 years, using kaya services. This year my regular kaya clinic at green park, new delhi had a complete change of staff due to a fraud supposedly done by the beauty therapists. When i went for my regular facial appointment i was informed that due to a scam in kaya a couple of my gold facials were no longer available as the system showed them as consumed, when the staff and me were aware that it was not the case. This resulted in a loss of money and faith. However, being a regular and loyal customer of kaya i took it in my stride and was assured that nothing similar would happen again.

To my complete shock, the entire episode was repeated this time with my full body laser package, which you will be well aware costs huge amount. I was again informed that my package was complete as per the software when in fact i had consumed only 4 sessions for the body and paid for 6. For the back only 1 session was consumed and due to unsatisfactory results i decided to not avail laser treatment on the back and therefore should have 5 sessions of back remaining. Further, i have suffered from enhanced facial hair growth and was informed by a kaya therapist that due not following of the guidelines for laser treatment on the face such as putting a wet gauze on the parts of the face not under treatment, i have increased facial hair growth. At this point i am extremely dissatisfied with the service, with enhanced hair growth and supposedly no laser sessions to deal with it. Despite repeated requests to the staff at kaya green park to resolve the issue, no action has been taken thus far. I have also written emails to kaya care and called kaya customer care at least 10 times and each time i am put on hold and never connected to the complaints department.
The staff at kaya green park refuse to help neither does the customer care department. Not only do i feel cheated but i am also aggrieved by negligent provision of services. Increased facial hair growth due to wrongly carried out laser treatment is causing me great inconvenience and public embarrassment. It would be much appreciated if you could provide a solution for the sub standard service or provide a refund of my money. I will be happy to provide before and after services pictures to you as evidence if required. Request you to please reply with further course of action asap.

Shivani chib