[Resolved]  Kaya Skin Clinic — laser hair reduction treatment

Firstly, the treatment has not been effective.in fact there is more hair growth than before - on my face esp after six sessions. I have raised the issue with the therapists but kept telling me that it will get better the next session however it just became worse. I spoke to the therapists although they were understanding, they were helpless and just told me to wait for results after further sessions, still it's getting worse. I was wrongly guided where i paid 99, 000 for the package, and they told me if i booked it any later i would have has to pay double that amount. However the same package is now 49, 000. Customer's cannot be wrongly guided, moreover as this is a skin clinic there has to be a trust formed not deception.
I had various issues while taking my sessions, for example i booked an appointment, and when i reached the clinic they informed that they doctor wasn't not there hence the session can't be performed. This happened to my sister too. However in few cases they did actually perform it, but its inconvenient as to the time and money we spend on travel.
After spending a lot of money, and having various issues at my sessions yet it left me off with more hair growth. I require either a compensation or additional sessions.
Thank you.
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Dec 13, 2018
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Nov 09, 2018
Updated by Javelyy
Resolve this issue.
Verified Support
Nov 09, 2018
Kaya Skin Clinic Customer Care's response
Hi, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.
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