[Resolved] Kaya Skin Clinic — laser treatment and behaviour of staff | |
I am writing for the attention of the customer experience team in complete annoyance to the service i received by your company. I had an appointment booked on the 25th of march at least two weeks in advance to ensure i am able to get my laser treatment done during the time i was travelling to india. The appointment was booked at the kaya clinic, infinity malad. Unfortunately due to travel sickness after the 10 hour flight, i was running a bit late for the appointment. After arriving at kaya infinity, krishna the clinic manager rebooked me an appointment later in the evening and made it very clear that if i was running any more than 5 minutes late on this occasion, that the appointment would be cancelled. So i ensured i stayed in infinity mall for the remainder of two hours that i was supposed to wait till my next appointment. I arrived 5 minutes early for the rebooked appointment keeping kaya’s tight schedule on that day in consideration. I was asked to wait as the staff was now running late which they did not bother to mention to me, so i ended up waiting 30 mins. When the appointment started, i was not asked to fill any forms that i should have filled before the procedure that should be completed by myself in case of any medical conditions that i may have, this as i understand is mandatory across all kaya clinics. I was asked to fill this form after having had a horrible 4 hour long laser treatment when i made a complaint with the clinic manager krishna, as she had then realised that this had to be completed before i left to ensure kaya standards. I was in for laser for my full face with prylox cream application for 35 minutes. The doctor didn’t see me either to approve that laser can be done on my face in all the areas nor to check the length and thickness of the hair which ensures that the treatment is suitable for my hair type. During the treatment, the technician who was doing my laser was called out more than 5 times and i wasn’t made aware of what was going on. After the 6th time she was called, i asked for the manager to be brought to me as i was in the middle of procedure frustrated to be left without any communication. Instead of asking for the manager, the technician just apologised and explained that the doctor had to approve the laser areas before she could have started. The inefficiency of the management led to my long wait in the midst of the treatment. The entire experience that i received from kaya was handled poorly, i wanted the treatment to be completed and get out. But of course when i saw my face the technician had accidentally shaved my eyebrow and didn’t even mention this to me. I spoke to the manager who, i have to emphasise on this, did not apologise once for the inconvenience this caused me. The manager had confirmed that the treatment including the application of prylox cream would take unto an hour and 45 mins to the maximum. In conclusion kaya has failed to use reasonable care and skill in the provision of this service and i am entitled for a full refund. This is the worst experience i have ever had to experience and i would like you to review this and come back to me with monetary compensation. Was this information helpful? | |
Jun 3, 2018 Complaint marked as Resolved Kaya Skin Clinic customer support has been notified about the posted complaint. Verified Support May 02, 2018 Kaya Skin Clinic Customer Care's response Hi Namrata, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.
| |
Add a Comment | |
81%
Complaints
620
Pending
47
Resolved
490
1800 209 5292
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
View all Kaya Skin Clinic contact information
Post your Comment