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[Resolved]  Kaya Skin Clinic — lifetime membership not found

Hi kaya,

My wife suman malhotra purchased a lifetime package and has been availing the services till 2017 at the rajouri garden j block branch. However, now they are denying me the services saying they cant find the records now!

How come all of a sudden details cannot be found? After following up many a times with your customer care ([protected], i was told that as a goodwill gesture kaya can provide me the services only till sept 2019 that too if i sign a loyalty form.

Just to resolve the problem, i am willing to sign this but now kaya tells me that my lifetime package details cannot found and kaya is lying that i had purchased a package for four sessions only. If i had purchased a 4 session package then why on earth was kaya giving me free sessions till 2017? (Your rajouri branch has on record and have confirmed that i have been given free sessions) can you beat this logic or was it charity?

I have seen on this forum that kaya has denied lifetime package to many customers.

Please look and into this. Also i am willing to take the resolution earlier provided by kaya of sessions uptill 2019,. Please get it resolved
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May 5, 2018
Complaint marked as Resolved 
Mar 24, 2018

Complaint Status

Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Mar 25, 2018
Kaya Skin Clinic Customer Care's response
Hi Rohun, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We have forwarded your complaint to service quality team and marked it as a priority. Please allow the concerned team 48 working hours to get back to you. Do let us know if we can help you with anything else in the meanwhile. Thank you!
Complaint comments  1 CommentShareTweet


Its more than 48 hours now, has your complaint addressed???

I also availed around 12 sessions(10 from my first package and 2 from my maintenance package of 6 sessons). Then they said my sessions are exhaust now and I bought only package of 4 session till date.
I also have the same question why did your Centre provided me the sessions... for charity or what???

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    1800 209 5292
    Kaya Skin Clinic Address
    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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