[Resolved]  Kaya Skin Clinic — my life time package

Address:Gurgaon, Haryana

Kaya skin clinic — kaya is denying my lifetime package saying they can't offer this from 2018 onwards. I had enrolled in the name of monica trehan

Kaya skin clinic is denying my "lifetime package" saying they have withdrawn
The package from 2018. If we have taken a life time package how can they
Withdraw it like this. I had taken a maintenance session on 30th march for a lower face at their dt mega mall centre and their they charged inr 2500 from me saying that the life time enrollment is no longer valid.

My niece had visited the dt mega mall branch yesterday and their they were
Offering extension to one of the client who had a life time package. This is totally unacceptable and somehow i am being harassed for a fault made at their end.

It would restore my faith in the company if they solved my problem.

Monica
Email id
[protected]@gmail.com
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May 4, 2018
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Apr 01, 2018
Kaya Skin Clinic Customer Care's response
Hi Monica, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact number. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.
Verified Support
Apr 02, 2018
Kaya Skin Clinic Customer Care's response
Hi Monica, our service quality team has noted your concern and is investigating the matter. They will be getting in touch with you in the next 48 working hours. Do let us know if we can be of any further assistance. Thank you
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