[Resolved] Kaya Skin Clinic — my package and appointment schedule

Mahek Motwani

from Mumbai, Maharashtra

Address:

400082

I am existing custimer of kaya mulund
Had taken package for full body hair reduction. But to my surprise i am told that my package is not reflecting.
I am very much upset even regarding appointment schedule.
Being doctor i had requested about the sunday as preffered day as i work entire day in hospital.
Never did they give me sunday appt indpite of requesting repeatedly.
I could get few sessions done juggling between my work and appt.
The appointments are also difficult to get.
I anytime got appointment after one to two months
Luk into the matter and reply

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May 3, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2018

Kaya Skin Clinic Customer Care's response Hi Mahek, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.

Verified Support

Apr 02, 2018

Kaya Skin Clinic Customer Care's response Dear Dr. Mahek, we regret your less than satisfactory experience at the Kaya Clinic Mulund. Please be assured that your feedback has been noted seriously and the clinic team has been aligned about the service standards required at Kaya. We assure you that your package for HAIRFREE W FULL BODY 6 S (LASER EPILATION) SOLUTION OF 8 PARTS is active and you may avail your pending sessions from this package. Further while we try our best to accommodate clients for appointments over the weekend, Sundays are usually very busy days and thus it is best to schedule appointments up to 2 weeks in advance. We thank you for sharing your candid feedback and assure you that we shall work on improving the service experience.