[Resolved] Kaya Skin Clinic — no action for refund of my money for 30k

 
3 Reviews
 PavithraHareeshL on Aug 17, 2017
Team, i visited the kaya clinic in chennai adyar branch on aug 15th for laser trail for underarms for rs.85. I really liked the service though it pain for an extent. And the representative there was explaining all the services provided here. I was so much interested and opted for pain free laser for rs.30k and made the payment on the same day. And then the itchiness and red bumps started in my underarms over night. The next day morning it really looked like rashes and i was not comfortable to go thru the laser for full body. I called the center and informed about my uncomfortableness and asked for refund of my amount. They asked me to visit the clinic once again to get a doctor's advice. That was a bad conversation with the doctor. The doctor was not ready to listen to what i was explaining, but he was very much trying to brainwash and asking me to undergo the pain free laser. I denied straight and now waiting for them to open a complaint for me. I am not sure why you people are very much fond of customers until getting money. But after getting the money, when i am not ready and wanted the refund, there is no sign of any steps. That's my hard earned money, please do consider. I need my 100% money back. Please do needful. Don't make me to visit your clinic again and again for no reason. I am not sure if this complaint is going to reach the right wars as well. Team, please do needful, i hope you understand my situation.
Complaint marked as Resolved Sep 18, 2017

Complaint Status


[Aug 17, 2017] Kaya Skin Clinic customer support has been notified about the posted complaint.
Updated by PavithraHareeshL, Aug 17, 2017
I am not sure if this is the right place to file the complaint. Because a guy named Akay Saxena called and introduced himself as from Kaya and they will refund my money back to me. I was so happy. However he started to ask the Card number and CV number also. I am not sure how could these information be shared on call and that too to deposit the money. And the true caller says the person is Fradulent#:+91 81350 09147.
Kaya Skin Clinic Customer Care's response, Aug 18, 2017
Hi Pavithta, we at Kaya believe in delivering flawless beauty and hair services. Sincere apologies for your unhappy experience with us. We request you to share your contact details with us in a private message in Facebook or you can email us at care@kayaindia.net to keep your details private. Someone from the SQ team will definitely get back to resolve your grievance. We assure you flawless treatment in the future.
Updated by PavithraHareeshL, Aug 19, 2017
Hello Team, I sent an email with my contact information.
Updated by PavithraHareeshL, Aug 29, 2017
Team, can you please provide an update on the refund status. You people mentioned that you needed 7 business days and it's over. And I never got my refund nor you people are responding to any of my calls or emails. Your turnaround and help is highly appreciated!!! Please do respond and accelerate the refund process. It is really getting very difficult and troublesome to keep calling you guys more than 10 times and keep sending emails.
Updated by PavithraHareeshL, Sep 02, 2017
Team, this is the limit of patience. THERE IS 0% RESPONSE FROM YOUR TEAM. WHEN YOU PEOPLE WANTED TO TAKE MONEY, YOU PEOPLE WILL STAND FIRST. BUT WHEN THERE IS A CONCERN TO GET MY MONEY BACK. I NEED TO KNOW THE ESCALATION MATRIX. I WANTED TO ESCALATE THIS ISSUE FURTHER TO YOUR NEXT LEVEL OF MANAGEMENT.
Updated by PavithraHareeshL, Sep 07, 2017
Team, you people have crossed all the limits of patience. I have been calling you people and sending several emails, but no response for any of the mode of communication. I need immediate response and refund.
Updated by PavithraHareeshL, Sep 13, 2017
Thank you so much for returning my money!! Thank you!! (Though it was late, the team was tolerating all my lectures).
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https://www.consumercomplaints.in › Kaya Skin Clinic › Kaya Skin Clinic — no action for refund of my money for 30k
Kaya Skin Clinic — no action for refund of my money for 30k

1 Review
Pa PavithraHareeshL on Aug 17, 2017
Submit a Complaint
Team, I visited the Kaya Clinic in Chennai adyar branch on Aug 15th for Laser trail for underarms for rs.85. I really liked the service though it pain for an extent. And the representative there was explaining all the services provided here. I was so much interested and opted for pain free laser for RS.30k and made the payment on the same day. And then the itchiness and red bumps started in my underarms over night. The next day morning it really looked like rashes and I was not comfortable to go thru the laser for full body. I called the center and informed about my uncomfortableness and asked for refund of my amount. They asked me to visit the clinic once again to get a doctor's advice. That was a bad conversation with the doctor. The doctor was not ready to listen to what I was explaining, but he was very much trying to brainwash and asking me to undergo the pain free laser. I denied straight and now waiting for them to open a complaint for me. I am not sure why you people are very much fond of customers until getting money. But after getting the money, when i am not ready and wanted the refund, there is no sign of any steps. That's my hard earned money, please do consider. I need my 100% money back. Please do needful. Don't make me to visit your clinic again and again for no reason. I am not sure if this complaint is going to reach the right wars as well. Team, please do needful, I hope you understand my situation.


Complaint Status
[Aug 17, 2017] Kaya Skin Clinic customer support has been notified about the posted complaint.
Updated by PavithraHareeshL, Aug 17, 2017
Team, I visited the Kaya Clinic in Chennai adyar branch on Aug 15th for Laser trail for underarms for rs.85. I really liked the service though it did pain during the process. And the representative there was explaining all the services provided here. I was so much interested and opted for pain free laser for RS.30k and made the payment on the same day. And then the itchiness and red bumps started in my underarms over night. The next day morning it really looked like rashes and I was not comfortable to go thru the laser for full body. I called the center and informed about my uncomfortableness and asked for refund of my amount. They asked me to visit the clinic once again to get a doctor's advice. That was a bad conversation with the doctor. The doctor was not ready to listen to what I was explaining, but he was very much trying to brainwash and asking me to undergo the pain free laser. I denied straight and now waiting for them to open a complaint for me. I am not sure why you people are very much fond of customers until getting money. But after getting the money, when i am not ready and wanted the refund, there is no sign of any steps. That's my hard earned money, please do consider. I need my 100% money back. Please do needful. Don't make me to visit your clinic again and again for no reason. I am not sure if this complaint is going to reach the right wars as well. Team, please do needful, I hope you understand my situation. Invoice Number:22217
Team, it's more than 10 days now and I don't have an update from Kaya even after sending several emails. It would be great if you send me the status

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