[Resolved] Kaya Skin Clinic — no action for refund of my money for 30k
PaPavithraHareeshL on Aug 17, 2017
Team, i visited the kaya clinic in chennai adyar branch on aug 15th for laser trail for underarms for rs.85. I really liked the service though it pain for an extent. And the representative there was explaining all the services provided here. I was so much interested and opted for pain free laser for rs.30k and made the payment on the same day. And then the itchiness and red bumps started in my underarms over night. The next day morning it really looked like rashes and i was not comfortable to go thru the laser for full body. I called the center and informed about my uncomfortableness and asked for refund of my amount. They asked me to visit the clinic once again to get a doctor's advice. That was a bad conversation with the doctor. The doctor was not ready to listen to what i was explaining, but he was very much trying to brainwash and asking me to undergo the pain free laser. I denied straight and now waiting for them to open a complaint for me. I am not sure why you people are very much fond of customers until getting money. But after getting the money, when i am not ready and wanted the refund, there is no sign of any steps. That's my hard earned money, please do consider. I need my 100% money back. Please do needful. Don't make me to visit your clinic again and again for no reason. I am not sure if this complaint is going to reach the right wars as well. Team, please do needful, i hope you understand my situation.
Complaint marked as Resolved Sep 18, 2017
[Aug 17, 2017] Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified SupportKaya Skin Clinic Customer Care's response, Aug 18, 2017
Hi Pavithta, we at Kaya believe in delivering flawless beauty and hair services. Sincere apologies for your unhappy experience with us. We request you to share your contact details with us in a private message in Facebook or you can email us at firstname.lastname@example.org to keep your details private. Someone from the SQ team will definitely get back to resolve your grievance. We assure you flawless treatment in the future.
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