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[Resolved]  Kaya Skin Clinic — no assistance, rude behaviour, wasting customers time and money

Appointment for bikini laser @ 2pm sector 18, noida branch.
Waited for 45 minutes, no executive available. Then after complaining the centre manager sophie rushed me for the service where i was told to either proceed without the stadard numbing procedure to save time or give additional 30 minutes for the service. I had my 4 year old waiting at daycare to be picked up. So i had to cancel the service. Sophie was completely disconcerned, rude not even listening properly and talking to other people at the same time. All she said "kya kare mam, late to ho gya"? I told her how could you book an appointment if you don't honor customer's time. There was zero response. Utter disappointment. I also complained initially for the bad customer service of sector 18 noida center which she didn't even listen to, forget about addressing the concern. Literally the entire front office staff needs a revamp otherwise old customers like me are very likely to move to other service providers.
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Feb 20, 2020
Complaint marked as Resolved 
Jan 18, 2020

Complaint Status

Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Jan 20, 2020
Kaya Skin Clinic Customer Care's response
Dear Preety, we read through your review. Request you to please share your contact details with us which will help in addressing this matter. You can write to us at [protected]@kayaindia.net and our team will get in touch with you on priority.
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    Kaya Skin Clinic
    Customer Care Service
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    Kaya Skin Clinic Phone
    1800 209 5292
    Kaya Skin Clinic Address
    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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