[Resolved]  Kaya Skin Clinic — no concern and responsibility to customers and faking of the terms while buying the products

Address:	Hyderabad, Andhra Pradesh
Website:	www.kaya.in

I am malleswari registered with my mobile number in kaya skin clinic, jubilee hills branch, hyderabad. I availed underarms, upper lip lasik treatment. And also bikini lasik which was billed in my friend's account. I referred two of my friends who availed 2 services of kaya each. I was told that i will receive two referral benefit vouchers worth 1500rs on my mobile. I havent received any specific messages which have a code in it. It's been nearly 3 months but the told stipulated time limit was 40 days.

Apart from not receiving the messages, what is very disgusting is the behaviour of kaya jubilee hills staff. I rang up four times to schedule my sessions and they are least bothered, intimated them with the issue many times. They just pass over the issue saying ' we ll look into and call back.' i had cancelled my sessions waiting for their reply twice.

To my surprise, the same has been happened with the kaya customer care as well and also i filed a written complaint in their website as well. Received an automatic mail saying issue will be resolved in 7 working days. I neither received a mail nor even call from the competent regarding this. I paid nearly 50000rs to kaya people by now. They fake everything when introducing the product but later even after 10s of calls, they don't even respond properly or take the responsibility of the issue.
And also when i have availed lasik treatments, i was told that the maintenance sessions last lifetime but now they end up saying yours services have expired though i have maintenance sessions remaining. More than their technical failure to send proper messages, it is their irrational and unprofessionalism of passing over recklessly is what i find more inappropriate. Please look into the issue and i need to get back vouchers and my other maintenance sessions.