[Resolved]  Kaya Skin Clinic — not giving complete information regarding the validity of the service. hence want refund

Greetings,
I am parul ahuja and i have been a customer since 2014. I started taking services from kaya in nfc delhi later i switched to kaya gk2 branch due to nfc branch getting closed.
Neway i am taking services for laser hair removal for bikini and underarms, im now taking maintaince sessions.
Now my issue is that i went to kaya gk 2 on sunday 17th december 2017, had my appointment scheduled for 12 45 pm after 45 mins of waiting i finally got my session. Now after the session i went to the reception and asked about my pending sessions, to which the receptionist replied i have only 4 sessions remaining for bikini. After that i told her to tell me the price of 4 sessions o[censored]nderarms i ll pay for it and add it to my package, she straight away told me the price of 6+2 sessions, i said no problem ill pay for 6+2 sessions and then i told her to give me d price of 4 sessions of bikini as i avail both these services together, hence i thought by adding 4 more sessions of bikini ill have 8 sessions each o[censored]nderarms and bikini. To my astonishment the next day i just checked the bill and i realised tbat these services have a validity which was only till 15th june 2018 as mentioned in my bill. I callled the at gk2 kaya and spoke with the manager (Shiva) and explained her my entire story and told her to refund me for 4 services if bikini and 4 services o[censored]nderarms as no way ill be able to complete my 8 sessions in the mentioned time span.
I never knew there's any validity issue neither the receptionist told me about it.in an year i can avail more than 4 to 5 sessions. Hence i want a refund for 4 bikini and 4 underarm services because they didn't give me full information.
Was this information helpful?
No (0)
Yes (0)
Jan 25, 2018
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Dec 21, 2017
Kaya Skin Clinic Customer Care's response
Dear Parul,
We read through your post. We regret any inconvenience caused to you. In order to address the matter, we would request you to share your contact number with us. You can write to us with details on [protected]@kayaindia.net. We will look forward to your revert and assure you of our support in addressing the matter.
Warm Regards,
Kaya Skin Clinic Team
Complaint comments 

Comments

Hi Parul,

The same thing happened to me recently and i am equally astonished. Has your complaint been addressed - money refunded or validity done away with?

Waiting eagerly

Regards
Prianka

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kaya Skin Clinic
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    81%
    Complaints
    621
    Pending
    47
    Resolved
    490
    Kaya Skin Clinic Phone
    1800 209 5292
    Kaya Skin Clinic Address
    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
    View all Kaya Skin Clinic contact information