[Resolved] Kaya Skin Clinic — online purchase on kayaclinic.com

Bhavani Jade

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560076
Website:	Kayaclinic.com

I sent the below mail to help on online purchase. But haven't got any response from them.

Team,

The product delivered by you cannot be opened. The jar just cannot be opened. So basically the amount spent on this cream has gone useless. I took it to the nearby kaya jayanagar stores to get it opened, assuming that there could be a particular technique to open. However, they just said it cannot be opened as its a packaging issue. Also, since i have bought it online they cant give me an exchange too.

Kindly consider for an exchange request as the product cannot be used. Faulty packing issue is the problem!

Looking forward for a positive response.

Regards,
Bhavani jade

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Dec 18, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2018

Kaya Skin Clinic Customer Care's response Dear Ms Bhavani,

Greetings!

We regret the inconvenience that may have caused to you.
We request you to share your contact number so we can get some more information related to your concern and assist you.

Looking forward to your early revert and wish you a great day ahead.

Warm Regards,
Team Kaya - Customer Experience
Toll Free:[protected]