[Resolved] Kaya Skin Clinic — Package expiry | |||
My registered email id : [protected]@gmail.com This is regarding some of the packages I have taken from Kaya, Hsr layout bangalore. I have taken a package for Laser hair removal - full body, & i have been told package validity will be lifetime as hair growth isn’t predictive & sessions can be taken on need basis then there is no concept of validity. Recently I called to check the number of sessions remaining for the packages I had taken but I was told that all my sessions are expired. This is not acceptable as while giving the packages I was clearly told that these are valid for life long. Below are the packages I had taken: 1- Laser hair removal - Full Body There were many sessions remaining for all the above packages. While taking the package I had clearly informed that I usually travel abroad and as such will not be able to visit the clinic frequently. I was given an assurance at that time that I can avail the service from any part of the country whenever I want. But unfortunately in bhopal there is no clinic( due to covid) This kind of false promise I highly unacceptable from such a reputed clinic. I want you to add all the remaining sessions into my account so that I can avail the service from KAYA. Due to COVID last one year no one was using the services and now they are saying the packages are expired. Also i have taken facial : AQUA FAIRNESS LUXE but couldn’t consume all sessions because their representative told me there are services available then i purchase their new service with the promise that remaining aqua facial sessions won’t be expired otherwise why will someone purchase new packages . Now look they said validity can’t be extended so this is completely false promises. Many other sessions also sold me telling validity of the sessions only starts when you avail the first session now they are associating validity dates . If that is the case they should have clearly mentioned the same rather giving false statements. Kindly take required action & extend all the validities Sneha Number [protected] Was this information helpful? | |||
Aug 16, 2021 Complaint marked as Resolved Kaya Skin Clinic customer support has been notified about the posted complaint. Verified Support Jul 16, 2021 Kaya Skin Clinic Customer Care's response Dear Ms. Sneha, we read through your review. Our customer care team is already in touch on our registered email id. You can write to us at [protected]@kayaindia.net and our team will get in touch with you on priority.
| |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
81%
Complaints
621
Pending
47
Resolved
490
1800 209 5292
23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
View all Kaya Skin Clinic contact information
I have taken acne peel 2 sessions and 2 sessions of Q switch facial laser in 2016 with the assurance of lifetime validity. Also promised by service person that validity can be extended regardless of date.
Now when I went to redeem the pending sessions, I was told it was expired and no longer available. As I am a regular customer of Kaya, I am disappointed at the moment.
Can you please resolve the false promises of validity and help me to get continued service in the near future ?