Kaya Skin Clinic — Paid for lifetime package not found

Address:Mumbai City, Maharashtra, 400013

Hi, ruchira biyani here
I had paid up for a lifetime lower face laser package years back at the nepeansea road golds gym branch. I had been getting services without any problems there. Then i shifted to worli 4 years back, and started going to atria branch where also i availed some services. At atria i also took new packages for my self and my daughter shyamolie biyani.
Unfortunately atria branch also shut down so i contacted peddar road, though at peddar rd i tried the new painless machine treatment for which i paid 3000 instead of my package. Dec 16 i even went to nepeansea rd as i needed urgent treatment and got a session.
Now it so happens that these branches cannot find my old lifetime package. How is it so difficult to retriev old documents. Why cannot u check my appointment details, or even the physical document where doctors specify readings?
Being such an old client this kind of behaviour is totally unaccepatable. After pursuing for 3 mnths finally a lady called yestrday and said they cannot find!!

Request you to retrieve my old life time package of lower face so that i can continue the sessions. How can you expect me to have any bills and anyways i had been taking this service for years without any problems. Immediately they used to find my data and gv an appointment.
Kindly revert back .
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    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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