[Resolved] Kaya Skin Clinic — pathetic client service and false promises to sell their packages - deeply disappointing

shanshr

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400052

I am sick of writing emails to your company helpline, complaining that the points on my account keep expiring even though i was promised that for the 1 lakh rupees package the points collected will not expire and can be used at anytime in the future for maintenance sessions for full body laser.

This is the second complaint i am filing here on this portal, and hereafter if my complaint is not taken up seriously i will have no other choice but to make my complaint on social media.

Neha (The then manager at kaya) from the bandra, mumbai clinic, had promised me that these points wont expire because i am buying the full body pain free laser. I had specifically mentioned that the points expire on other programmes with other companies so i am not interested in her proposal if this will be the case here also but she assured me that at kaya you care, and so the points can be used anytime in the future for maintenance sessions.

Hence i bought this package with you all.

Neither is the service working on me, nor are you living upto your promise.

Everytime there is any response (Which has just been once since i have been writing mails to you) you said "points expire and you get sms. What the # do i do with your sms? Why are my points expiring is my questions. When you took money from me that time why didnt you tell me they will expire?

Is this what you teach your representatives? To fool clients and build faith telling lies and stealing money and then activating smart?

#ing useless you guys are.
I have till date not received any call or email in response to my emails.

On 6th sept 2016 i received an email saying that i will get a card for kaya smiles, that too has not happened.

My first email on the subject was sent to you on date: sat, jan 19, 2019 at 10:50 am
Subject: re: complaint /feedback :- kaya bandra/ koregaon park

Customer code - powc3030

And if this is how you treat a 10 year old client i can only imagine what you do with the rest. Very shameful and disappointing truly.

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Jun 7, 2019

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Kaya Skin Clinic Customer Care's response Hi shanshr, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.

Verified Support

May 07, 2019

Kaya Skin Clinic Customer Care's response Hi Shanshr, we await your contact details. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.

May 11, 2019

Updated by shanshr i have called the bandra clinic a zillion times now and you can always retrieve my contact details using my customer code, so pls dont waste my time more than you already have.