[Resolved]  Kaya Skin Clinic — Pathetic response of Kaya Mega Mall despite repeated complaints

Address:

Gurgaon, Haryana

Let me begin by giving you the sequence of events - 1. I have booked my laser session (permanent hair reduction) with kaya some 2-3 yrs back and took a facial package a few months back. Since i shifted to gurgaon from jaipur, i got my services shifted here. I had not taken even one session in jaipur. And started with my laser treatment here some 2-3 years back 2. For the past 1 month i have been getting so many issues from kaya skin clinic - tbey have lost all my records and bluntly told me that we dont have any records of you taking any laser or facial from us (That too after making me wait for 1 hr at the clinic) 3. I made repeated complaints to kaya and even spike to kaya bombay clinic and explained my problem. I was told that all my problems will be taken care of 4. Then suddenly the lady at mega mall told me that she had out of the blue found my facial records and did my facial last to last week (thankfully i even have the bill with me for this package since it was booked a few months back only otherwise they wudv bluntly denied) and after my facial i booked the next facial appointment fir 13th july and also asked them to book my laser for 13th after the matter is sorted 5. My laser was booked two days later but they refused to do it since they could not find my records 6. I still got a msg a day after that 'thanks for availing our laser services'. I immediately freaked out that even though i had not taken any service and they just punched false data that they had done my data 7. I spoke to bombay center and they said they will enquire and let me know. I spoke to some lady called zarine 8. She called me 2 days later and told me that all my records had been shifted through system now and i will not face any problems in future. I enquired that if they did not have my records then how were they doing my laser for the oast 2-3 yrs so she said that they will enquire about the same 9. Now today i called kaya mega mall gurgaonagain at 7:55 (to be precise) and i was told that neither did they have booked any appointment for facial(which was booked as per point 4) and also to my surprise she told me that they got my records from jaipur but as per them nothing is pending( how the hell can jaipur clinic say that when i did not get even 1 session done with them) 10. Now i have a family function to attend on monday and have full growth of hair (which is a requirement for laser) but im absolutely pissed now because of your goo[censored]ps i cant get my laser done and will have to get waxing done 11. Pls note that you better resolve this issue within tomorrow because i have to get my facial and laser done on sunday at 11:00 am as per my previous appointment 12. Such an irresponsible behaviour clearly shows that you are least bothered about customers who have paid already for services 13. Till date me and my mom have spent around more than a lac rupees on kaya and its disgusting to be treated this way 14. Most of my friends chose VLCC but i chose kaya and now i feel like a fool. Not only do they get amazing customer support but also complimentary facials and other services because they value the customers 15. Highly mentally frustrated now and you better give proper response. This mega mall clinic has highly fudged up records and i dont know what forgery are you guys upto. Resolve it immediately or else i am going to take a legal action of forgery once and for all 16. Learn how to give good customer support. Disgusted of you guys. This sunday i will go to kaya mega mall at 11:00 am and you better make sure that everything is in place. I have paid for 6 sessions each of my different body parts and hardly 2-3 are conducted. You guys better get your act together. Im fed up.