[Resolved]  Kaya Skin Clinic — pending sittings in my maintenance package

Address:

Galleria Market, Gurgaon, 122002

I've been a Kaya customer for years now, and never have I had a smooth sailing ever. Neither with respect to the treatment results and nor with respect to renewal or transfer of my package.

The latest issue at hand is as that I had some sitting pending from my last renewal that I got done some 3 years back. I could not continue as I had conceived and then was nursing my baby, and was advised not to take laser treatments. And, this I had very well informed the staff at your galleria centre.

All this while in the past 3 years, never did I receive even a single call from Kaya regarding my package. However, now that I myself went to the clinic to avail my pending sessions, I'm being told that I have a pending payment and that my package has expired.

My question to you is that if a package is getting expired isn't it your duty to call up the customer and ask what is to be done? Also, if there was a pending payment in the first place, which sane organisation is going to wait for 3 years to inform about it to the customer?

I'm really frustrated by the way Kaya finds new and innovative ways to harass their customers. This is certainly quite disappointing and not expected from a brand like Kaya.

Please look into this and resolve with appropriate measures. Looking forward to an immediate response to my query and and end to this menace once and for all.