[Resolved]  Kaya Skin Clinic — reactions on my body

Address:New Delhi, Delhi, 110091

Regret the day i decided to get full body laser hair removal from kaya. Initially before the session they seemed to be very polite that no reaction or side effects arr there and it is all safe. I got my second session done on 15th january 2019 from preet vihar branch and since then i am reaction and marks on all my body. I went there to show that and then they prescribed me some medicines but still no improvement is there.
I mailed this complaint thrice and still did not get any quick revert. They all are so unprofessional that instead of getting me treated they just told me it doesn’t happen generally but happened in my case. They are not even ready to apologise that it happened die to their negligence and some fault. I am suffering from about two months and i am not even able to wear what i like as i am having marks. Instead of compensating for the same and getting it treated, they are asking me to get some other services for the amount that i paid to them. They are not even ready to atleast pay the amount that i deposited as i don’t want any further sessions from there. I will never recommend anyone to get any services from kaya.
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Apr 18, 2019
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Mar 05, 2019
Kaya Skin Clinic Customer Care's response
Hi Priyanka, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.
Verified Support
Mar 15, 2019
Kaya Skin Clinic Customer Care's response
Hi Priyanka, With reference to your concern shared, we tried calling you however the number was ringing. We understand that you have consulted our Doctor and the Dr has prescribed you medication for your concern, we hope that have started using it. We request you to kindly let us know if you need any further assistance so that we can schedule a senior Doctor meet up.

We value you as our customer and look forward to your cooperation
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