[Resolved]  Kaya Skin Clinic — Refund denied

Address:

Thane, Maharashtra, 401107

Extremely saddened, disappointed, appalled to see that kaya skin clinic, Viviana mall, thane would refuse to return my money despite repeated requests, reminders and follow ups. They are no less than cheaters who don't practice business ethically.

I, being an Indian citizen, have a right to refuse a product or service which I am not comfortable with and be returned the money I paid for it.

I had enrolled for laser treatment with kaya in April '16 and after underwent 1 trial session for which I paid trial fee. Thereafter, purchased the services (though was not sure of the effects). I was asked to come back the next month for the 1st paid session. Post this session (was either in May or June), I was confident that I didn't want to continue with the services and demanded refund of my money.

I was asked to speak with multiple people for my refund request and after limited or no response, I spoke with Mrinalini, who was suppose to connect with me post Ganesh festival but I managed to speak with her only after Diwali. She assured me someone would call back from their quality team and they took another 3 months to connect with me. Finally today, when I got a call from some Manali and informed that by choice I would not want to continue with this service, I was told that this is no reason sufficient enough for them to return my money...

When I persisted, I was told I could do anything I like but money won't be refunded.

Very disappointed to see companies like these looting and robbing people of their hard earned legal money.

I will not take this lightly... I will certainly place this complaint on social media as well so that people are aware of such incidents and do not fall prey to them or get victimised.

Seema