Kaya Skin Clinic — refund of INR 19000/- & compensation against mental anxitey and harrasment

Address:Mumbai City, Maharashtra

I had done by laser treatment with Kaya Bandra clinic and the doctor there sold me the PRS peel package for INR 21675 charged to me under Invoice number INV-1001334R6L4Y6 under customer ID KYC1091073, client code BANC29041. I also have an maintenance package going on with them on the laser treatment besides above. INR 21675 charged to me under Invoice number INV-638110-L1M8G5 under customer ID KYC1091073, client code BANC29041. + Maintenance package additional . Today i had an appointment with Kaya which was pre-booked over a month in advance and re-confirmed yesterday. When I reached at the appointment time at bandra branch, I was made to wait for half an hour . Upon insistence they moved me to the room with another attendant and not the one with whom I had specifically fixed the appointment. After moving in the room i was made to change and initial preparation was started. I was then made to wait another half an hour in the room half ready for the treatment and was informed every ten minutes that the doctor was coming . After half an hour I was informed that a male doctor will perform the treatment. While I refused to be treated by a male doctor due to the requirements of the treatment, I was informed that the female doctors had left for the day and I should get this done with a male doctor !!! I demanded a refund and cancellation of the service as half my day had been wasted in this unprofessional service of this clinic. It indeed seems like a money making racket. When i insisted to be provided with details of the refund and head of customer service for escalations, I was given no feedback and there is pin drop silence . I wonder if these doctors are unprofessional quacks who give appointment and have no respect for people's time and try to bully their own agenda on customers!! There is also no access to senior management either. I seek help to get complete refund of all my pending treatments with kaya atleast which they smartly collect money for in advance, crooks, let alone the compensation for time wastage, harrasment and mental anguish !!. Unprofessional Quacks !
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very unsatisfied
Did you get the refund back? Is your problem solved? I wish to know as I wanted to try Kaya Clinic for some services so your reply will indeed help me. Thanks

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    Kaya Skin Clinic Phone
    1800 209 5292
    Kaya Skin Clinic Address
    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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