[Resolved] Kaya Skin Clinic — regarding the service and refund amount

Kopal Singhal

from Aurangabad, Maharashtra

Address:

Jaipur, Rajasthan

This is kopal i took a package from kaya clinic malviya nagar jaipur branch for acne i was told that i will be given 6 sittings in total and the total cost of the package was 26400 and i was asked to complete the payment in 2 instalments i payed 13200 bt was given only 2 sittings... I was called for 3rd sitting and when i reached they refused to give me the service.. And asked to pay the whole amount... But in the beginning and also on col when i was called they told me that i need to deposit the rest amount when i will be taking my 4th service and not 3rd and then after that i called them n asked to return my rest amnt (I. E approx 7k) i was told by rekha (Receptionist malviya nagar clinic) that i will get my return within next 7 working days she asked me for my accnt details when i send it she called me saying sorry ma'am we cannot refund you may use the rest amnt to buy products when i agreed on that they even refused to that and asked me to take the service.

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Oct 8, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2018

Kaya Skin Clinic Customer Care's response Hi Kopal, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank you

Verified Support

Sep 06, 2018

Kaya Skin Clinic Customer Care's response Dear Ms. Kopal, your request for converting the pending amount in your package to prepaid card for purchase of products has already been approved and is in process with our backend team. Kindly allow 48 working hours for the prepaid card to be created and be ready for your use. For updates on the creation of prepaid card we request you to kindly connect with the clinic team who has been aligned to assist you further on the matter. Thanking you for connecting with us, we wish you a pleasant evening ahead.