Kaya Skin Clinic — request for refund

Address:

Mumbai City, Maharashtra, 400050

12/27/2019. 16:30 (04:30 pm) appointment to me for laser hair removal, kaya, bandra west. I called at around 12:49 to change the appointment for the same. Ms. Tarannum answered. She was reluctant to cancel my appointment. I had told her i have to take my mom to doctor. I called on kaya cell which was switched off. But then i called landline at 18:51 and someone by name of ankita answered saying tarannum is not available. I was told by tina of kaya, bandra (W) branch that ms. Taranum will get back, which did not happen, the same i informed ankita. Today, 12/28/2019 the time is 1:53 pm no call from kaya by any staff for change of appointment.
These staff will only be good with certain which they (Kaya staff) like and prefer. Rest are foolish to pay money. Work is not upto the mark. Advertisement published with instagram says “full body laser hair removal”
But it’s only 3/4th hand, 3/4th legs. False advertisement. Why is soo difficult to give out in detail? I had been on oct 8th, 2019 for same, ms. Nisha was the therapist’s who had attended. I told her since i have another number inserted in my sim. Ms. Nisha told me “in that, you (I) will receive otp on my registered email address”. I did not tell my complete email, just the initial that is before @ she told me “my that particular email address is not registered. Now that’s what i call amusing and amazing. And above that, she, ms. Nisha, also taunted “you can give your feedback on google review”. That is awesome. These type of staff are working with kaya. Really something to look out for and remember.
Amazing customer service. I hope they refund my money. Only 3 sessions are done. Remaining 3 sessions money can be refunded. Will they? No. Hungry like a wolf.
I can’t wait how their response will be with this.