[Resolved]  Kaya Skin Clinic — request for refund of 90,000 rupees

Website:

www.kaya.in

I had a very bad experience with kaya clinic koregaon park, pune branch on 31st december 2017.

I was being told that there is a therapy which i should enroll for which has an offer ending that very day and was asked to pay the token amount of rs. 90000
Invoice number: inv 29805.
(Some cheap marketing strategy by not letting the customer think about whether she needs to do it or not.)

Never the less, i paid for it and went home. The same day i decided to not go ahead with this service and hence called them up to discontinue and refund me the amount. I tried calling them but the connection dint went through.

I also had some family emergency leading to financial issues the next day and hence i rushed to the clinic and explained them that i don't want to do the treatment for which i was told that i need to fill an application for refund and they will get back to me.

They never get back to the customers.

I tried following up frequently and was told that i will be getting a call from them which i never did. I called them up and then i got another email that they won't refund.

What i don't understand is that how can they not refund for services that the customer has not used. This is not ethically right. First they lure you into enrolling for additional services and each time they have that service with some kind of offer. To me it seems like robbery. I should get the refund if i have not used the service or have not taken any sessions/products for that service.

I wanted to make people aware to not take their services right away as they just lure you by offers. Also, if you change your mind or have some financial emergency they are too in-human to just bluntly say that they wont refund.

Apparently i also saw similar complaints regarding money and hence would like to make people aware of the wrong doings by kaya clinic.