[Resolved] Kaya Skin Clinic — returning of a product

[Resolved] Kaya Skin Clinic — returning of a product

S Sampada Potnis from Mumbai, Maharashtra

I bought a sunscreen at the thakur village centre, along with a few other products. After half an hour, i wanted to return it or exchange it for some other product since my sister had already picked a sunscreen for me. They refused to get it exchanged or returned. Kaya return of products policy online says we can do so within 4hours of buying it. Feeling so cheated. Was this information helpful? No (0) Yes (0)
Oct 19, 2018 Complaint marked as Resolved Kaya Skin Clinic customer support has been notified about the posted complaint. Verified Support Sep 18, 2018 Kaya Skin Clinic Customer Care's response Hi Sampada, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank you. Verified Support Sep 18, 2018 Kaya Skin Clinic Customer Care's response Dear Ms. Sampada, we regret that your last experience at Kaya Clinic was less than satisfactory. We are happy to exchange your products and request you to visit our clinic at Kandivali East for the same before the 22nd of September 2018. We look forward to your visit. Thank you
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