[Resolved]  Kaya Skin Clinic — side effects from treatment. no action on complaint filed

Address:

Kaya Skin Clinic, Mega Mall, Golf Course Road, 122002

I went to kaya skin clinic in september and met with their resident dermatologist dr. Bhavna. I have always had acne prone skin but had it under control for sometime. I had asked her to help me with some pigmentation as i am getting married in december. Dr. Bhavna prescribed alternate sessions of q switch lasers and peels every 2 weeks over the next 2 months. At the time i was told there will be no side effects. After the first few sessions i began to notice acne on my face. When i brought this up with the doctor she said this treatment can cause acne but its manageable. However it kept getting worse. I immediately stopped all treatment and lodged a complaint with dr. Bhavna and the clinic manager mrs. Ayushi, and asked for a refund. At this point they had changed their tune at this poit and said they cannot say how a patients skin will react to a treatment. They took a picture of my face and was told that they will send me formal communication of the complaint in weeks time. This was in the beginnig of october. No one has got back to me regarding my complaint and when i called them i was told noone was available. The biggest problem in this whole fiasco is that noone told me the side effects of the treatment nor are they bothered about customer complaints if their treatment goes wrong. My skin has been completely ruined and they cant be bothered to get back to me