[Resolved] Kaya Skin Clinic — skin care products
Dear Sir / Madam,
I am writing to you to raise an issue about Beauty & Personal Care
The issue that I have experienced was: Useless products, 1 st day of the appointment: came for my acne and pimple problem, Doctor checked my face and she asked me to do peeling + laser treatment it cost 35k something I don't remember exactly and she suggested and given me, some products after bathing 1st step is Soothing Cleansing gel, 2 step is Daily pore minimizing toner, 3 step is Purifying nourisher, 4th step in the morning youth protect sunscreen SPF 50 and 4th step in the night pigmentation reducing complex. I said ok and I asked the seller clearly that my skin is very sensitive is there any problem after using the products, she said not at all mam these not chemical products, I trusted them and took those products and my bill is 2750 after two days o[censored]sing my face become very dry and I called them and spoke with the doctor she asked me to come again and I went again showed my face again she gave me Kaya youth brilliance flawless day cream and ultra-light sunscreen again she said for your skin moisturizing is not enough better you take and stop 2 step is Daily pore minimizing toner and 4th step in the night pigmentation reducing complex at present and use these instead of those products after your skin become normal then you start using these products I said ok and again I purchased and I took and my bill is 1590 approx she told that today night you use Nourishing cream and morning you keep cleanser, nourishing cream, sunscreen, and flawless cream it will suit you she said I said ok and purchased and went away next day morning I couldnt able to explain you, people, how worst my face has become near my eyes near my mouth near my nose soooooooooooooo much of dryness and whatever I keep it is getting drier I couldnt able to open my mouth for dryness near my mouth, I called Kaya Jubliee hills branch again and I told them my situation and I told them I dont want to use your products any more please take your products and refund my amount one of the lady don called me and she started screaming at me insted o[censored]nderstanding my problem the lady begger her responsibity is just to sale the products she dont want how worse my face has become she is shouting like **** I asked her is this the way you screm at the customer she asked me have you used flawless day cream which you took yesterday and told no my face has become very dry I am scared o[censored]sing your products the stupid girl what she is telling you know you took yesterdya na what you have done yesterday why you the products when you are scared. I told I don't know that my face will become like this she asked me to use the flawless cream for two days I told ok now I will wash my face and I will apply that cream and she disconnected the call and I washed my face and applied that cream and within seconds More dry and worse it has become what to do now those are useless people they will not understand my problem at all. Take your products and I want my money back I can't use these horrible products once again in my life.
It occurred on: 25/01/2020
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
Mutakuduru Sai Shivani
Order Number: INV44631
Jubliee hills branch
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May 20, 2020Complaint marked as Resolved
Apr 16, 2020
Kaya Skin Clinic customer support has been notified about the posted complaint.
Apr 17, 2020Kaya Skin Clinic Customer Care's response Dear Shivani, we read through your review. Request you to please share your contact details with us which will help in addressing this matter. You can write to us at [protected]@kayaindia.net and our team will get in touch with you on priority.