[Resolved] Kaya Skin Clinic — Skin peel. Bad effect

monikaamin

from Ahmedabad, Gujarat

Address:

380016

I took skin peel package from kaya. After 2 sessions I got bad acnes on my skin which were not before. I asked doctor about this, she said it is because of hormonal problem and again suggested me those costly cream from kaya.

Moreover those 2 sessions of peel did not make any difference, doctor said we only consult patient after 6 peel sessions. Then my question is what is need for giving me package of 3 peels?

When I email kaya team for this issue, they are simply ignoring mail, and I m not getting single reply on my mail.

My concern is as peel is not at all beneficial for.my skin then what is need for suggesting it? Why we are prefering treatments from standard clinic then if we are treated on trial and error basis?

I need refund if my.money or convert my package into any other treatment, but I m.not getting any response from kaya team. They badly ignore emails.

Moreover I got call from ex doctor of kaya, he said you are wasting your time. Kaya never refunds, it is their policy to have maximum money from patient by suggesting them heavy treatments without looking at their skin type. He also added they are training their staff to do so. Also they will welcome you only u visit clinic for 1st time. Then they really don't care, .

I really need help if someone can help me to get refund .

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May 11, 2017

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2016

Kaya Skin Clinic Customer Care's response Dear Ms Monika,

Greetings!!!

In response to your concern, we have forwarded your response to our Regional Manger.
We are awaiting response from him, request you to allow us some time to revert to you on this.

Warm Regards,
Kaya Skin Clinic Team

Jan 31, 2017

Updated by monikaamin I have not got any response yet. Moreover I have called number of times in customer care. Then a lady from Mumbai location called. And she was very untrained. When I asked her about their more clinic she said they have only 1 clinic of kaya in Ahmadabad at cg road only. Also when I asked her to talk to their managers and call me back with proper response she hung up the phone. It was very annoying..

Kaya and their staff seems to be fraud. They just know welcoming patient for the first time then they really don't care..

Jan 31, 2017

Updated by monikaamin I just need refund for my money now.. I am highly frustrated.

I called kaya Ahmadabad cg road asking my package amount. She took my number and asked me that she will call back with details. It has been 5 days. I havnt got any call yet..

Jan 31, 2017

Updated by monikaamin How can u mark complain as resolved? I[censored] havnt take any action. Kaya is just marking complaint as resolved so that on Consumer complaint it shows as resolved. But actually they have not bother us to call also. .