[Resolved] Kaya Skin Clinic — skin peeling treatment

tgol

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi, 110018

My daughter has been undergoing laser treatment at Kaya Pacific Mall new Delhi. She deveoped acne on face and the staff at Kaya recommended skin peel treatment to get rid of the marks.
The first session went well. Last evening she had the second session and face has burn marks all over. There is 1" ling mark just under her right eye and cheeks are full of burn marks. She did tell them that her skin is feeling burnt but they ignored.
She leaves for work at 5 am so I did not notice the marks. When she returned home her face looked horrible with marks all over. The staff at Kaya is now telling me that its normal. Why they did not breifed me about it earlier and how come nothing happened in the first session.
I have noticed many times that the staff at Kaya is keen in selling their services and products every time you show your dissatisfaction about something.
I want my money back as I do not wish to go for the rest of the sessions.
Please ensure that the clients are well aware of the facts before they undertake any service.

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Jul 21, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2018

Kaya Skin Clinic Customer Care's response Hi, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your registered contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.