[Resolved]  Kaya Skin Clinic — Skin problems after taking kaya treatment

Address:

Jaipur, Rajasthan

I visited Kaya for treatment of pigmentation first. The sales person asked me to take another pack for better skin.

Post my first peeling session I developed "n" no. of acne. The doctor there said that I need to visit for treatment when the acne subside. So when they became a little less, she gave me another treatment. The same thing happened. Post this doctor started treating me for acne.

Nothing happened. Never in my life have I had such problem. It was my wedding in November and I looked like some acne ambassador. Kaya ruined my wedding. I had to go through so much of mental stress because of this.

For the last 5 months I have not used a single kaya product and did not go for treatment.

The Kaya people don't know which treatment suits what skin type. There is only one solution to all peel. Thats it.

Because of my busy schedule, I could not go personally to complain. Although I did express my dissatisfaction over the phone a couple of times when someone called for an appointment. No one called back to understand or listen to my problem.

Finally I took out sometime last weekend on 2nd March and visited the jaipur- MGF mall center where I had gone for my treatment.

After 5 days today on Friday I get a call from the corporate office telling me to follow the process for getting waiver and now have called me for a senior doctor consultancy.

I told the corporate office lady that "I am very sure the doctors are not going to help me in any way. I know what they will have to say" and requested her to give me the email ID or no. of a senior person, she said I need to follow the process.

Where is the stupid process of skin testing while doing treatment. I am highly dissatisfied and want refund of my treatment.

In addition to this, they suggested me to take their products while doing the treatment. Neither their cream suited me and the toner was horrible. I complained to them for false selling their product as did not suit all skin type. All they had to say is that- generally it suits everyone so if its not suiting they can't do anything about it. I need to stop using them.