[Resolved] Kaya Skin Clinic — undelivered promises

shailja.gandhi24

from Noida, Uttar Pradesh

Address:	Faridabad, Haryana, 121002
Website:	www.kaya.in

Hi,

I am shailja gandhi & i am kaya skin clinic client from last 10 years.

I want to raise complaint against shubhra saraswat, ex-manager at kaya clinic at sector 15, crown plaza faridabad. I had booked lower face lazor package & i was promised 2 complementary sitting with this package. Looks after she has left kaya, i have nowhere to approach as existing team is denying me the package.

I feel like cheated. I please let me know next course of action here.

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Sep 1, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2018

Kaya Skin Clinic Customer Care's response Hi Shailja, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank you

Verified Support

Jul 29, 2018

Kaya Skin Clinic Customer Care's response Dear Ms. Gandhi, thank you for connecting with us. We regret your less than satisfactory service experience at Kaya Clinic. We have made a note of your concerns and request you to kindly share an invoice/documentary proof of the promised complimentary sessions so that your complaint can be taken forward. We are best reached at [protected]@kayaindia.net Looking forward to your response. Thank you