| Address: | Kolkata, West Bengal | | Website: | www.kaya.in |
I have been requesting kaya to provide me with my proof of payment/invoice for more than a month now, all i get as a response is another email id... Or another phone number. I had signed up for a "lifetime unlimited" laser hair removal contract in 2005 which at the time was explained to me that i can avail laser hair removal at kaya until i died. However, for the last couple of months kaya has been telling its lifetime customers that their database doesn't have any information regarding the lifetime members and will not serve them post 31st december 2017. The only way around this is for us to sign a document which states that we are agreeing to terminate our services from september/october 2019.
In a way kaya is telling its lifetime members that - since we don't have any record of you, we have to terminate your services and if you sign a document stating you agree to end your service in 2019 we will do you a favor and extend it until then.
I have tried numerous times to speak to the staff in the clinic i visit, they say they don't have any records and the head office has the records and we should email them. I emailed as instructed and was redirected to go back to the clinic and the loop carried on.
I am attaching the emails as well.
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Please clarify. And once again, you seemed to have ignored my request for a proof of payment.