[Resolved]  Kaya Skin Clinic — Useless customer care team

Address:East street Pune

No one from the customer care is able to provide information about the laser hair maintanence packages. When I enrolled for original package with Kaya, they told me a very reasonable price for laser hair reduction maintenance if at all needed. Now I am almost at the end of my base package without expected results and the branch team quotes me a maintenance package which is 2 times costlier than the base package. Now does this make sense ?
Upon asking the branch, they say their maintenance packages have been discontinued.
When I wrote to the customer care, they told to contact branch. What's the role of customer care here? And if they cannot resolve any issue why are to they operating a helpline email or number ??
There's no one who takes the onus of issues being faced by customers. They just take the advance payment and make you a puppet
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Aug 12, 2021
Complaint marked as Resolved 
Kaya Skin Clinic customer support has been notified about the posted complaint.
Verified Support
Mar 08, 2021
Kaya Skin Clinic Customer Care's response
Dear Ms. Rajpal, we read through your review. Our customer care team is already in touch on our registered email id. You can write to us at [protected]@kayaindia.net and our team will get in touch with you on priority.
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    Kaya Skin Clinic Phone
    1800 209 5292
    Kaya Skin Clinic Address
    23/C, Mahal Industrial Estate, Mahakali Caves Road, Andheri (East), Mumbai, Maharashtra, India - 400093
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