Kelvinator — Complaint about defective refrigerator

Address:

Dr.Ambedkar street,Devsar,Bilimora.396321

Sir,

This is in regards to the brand new kelvinator refrigerator I bought (25/08/2015) from Gajra sales Bilimora, Gujarat-396321.The refrigerator was working fine at the time of purchasing and continued to function properly for 2 years under their warranty period.

Of late, it has developed certain problems regarding its functioning. The inside light not working, door not open and closed properly and also there was spark inside it due to some electrical problem. And I already complained about this matter to Gajra sales, but they didn't support and help.

And yesterday (11/01/2023) the door was also disconnected from its support. The support of the door is totally corrosive because of poor material is used.

Kelvinator has a great reputation and goodwill in the market. However, this experience has left me utterly disappointed. I would request you to either repair or replace the product at the earliest because I am facing problem ever since I bought it. I am enclosing a copy of the bill for your reference and also door support photos which is corrosive.