Kelvinator — Damaged ice tray

Address:

Plot no.8 Alaknanda society, behind shiv krupa parvati society, near jakatnaka, jamalpore, navsari-396445

Dear Team,

I was given product overview at my purchase of Kelvinator 500 ltr side by side refrigerator on 27/05/2022 from Sheetal Seva, Navsari -396445, but sadly the product was not in stock with the dealer, he asked to order the product first to get the demo to which we ordered the refrigerator which was delivered to us on 31/05/2022.

The demo for the same was arranged after 4 days by the dealer because of our unavailability at the place we asked to give demo on 29/06/2022.

The executive of Kelvinator visited our place on 29/06/2022 and while giving the demo he found the ice tray was damaged (please note he was the one to unbox the product) to which he asked us to raise a complain with dealer, we raised our concern to the dealer and the owner of Sheetal Seva denied to replace the product.

Please find the name and mobile number of the executive who came for demo-
Name- Om Prakash
Mob.No- [protected]

As a loyal customer I feel disheartened to see such kind of behaviour from one of the dealers of world's renowned brand Kelvinator, I urge to look into the matter and do the needful at the earliest as there's no fault at my end and I've invested my hard earned money on it.