Kelvinator — faulty fridge from kelvinator/ need exchange

Address:

New Delhi, Delhi, 110059

Best of all time kelvinator fridge/ want a replacement

Vip sin
11:12 am (2 minutes ago)
To marketing, customercare, institutionals., jonas. Samuelson, nch-ca
Dear all,
I hope most of the picture about the problems i faced and is currently facing due to your branded and esteemed company manufactured fridge and the service extraordinary service provided
By kelvinator is clear.

So in spite of writing again a long email about my trauma and agony i just want to make you aware about the situation as: - the day i bought that fridge from the very same day my problems started and its never ending like you can see fro my previous mail. Only one better thing happened that i shifted to delhi so winters saved me from your fridge trauma but again summers came and my trauma with your fridge started as again as usual no cooling.

So, despite i am in huge dissatisfaction and agony with kelvinator and i don't like to brief you again a bout the problems a man can face in summers with a faulty fridge.

So, in spite i would like to humbly request you to kindly replace the fridge as i again don't want the same mistake of calling your engineers who do no good job earlier also.
In spite of spending millions on ads you guys should really look into your customers problems for you its a unit you sold but for somebody is daily need essential.
So, i request you to change it at earliest.

Regards
Vipin singh
[protected]

Sin
8/29/16

To marketing, customercare
Dear,

By this mail i like to address the issues and problems i am facing with a kelvinator fridge i bought. I would like to mention that i bought kelvinator fridge model : kn183ebr on[protected] from bharat elctronics bhubaneshwar, orissa,

I registered a complain on[protected] ref no: bhu[protected] as fridge was not cooling but as the technician arrived it started cooling automatically while i switched it on/off, leaving no use of technician as he checked and went back.

Now i thought the problem finished but then again on[protected] fridge cooling again stopped so i then again filed a complain on your customer care ref no: bhu[protected] after which same technician visited again and after checking he came to a conclusion that there is gas choking problem with fridge for which he will come with some machine next day, but regrettably no next day cam yet so i then again called on[protected] again for which i received same message for service and same response telling somebody will visit.

I would like to highlight that being such a big brand name in the market, why wouldn't you be spending more time and devotion on your customer service as you can may be understand my agony of calling customer care again and again and also mental trauma i am facing because new fridge is not working which otherwise affecting my daily life as you can imagine.
Also which service will take 5 days and no response.

So if you can take up this issue and take a quick action to sort this issue out that would be grateful.

Vip sin
3/1/17

To jonas. Samuelson, nch-ca, marketing, customercare
Dear,

By this mail i like to address the issues i am facing with the kelvinator fridge i bought, by the earlier mail u can understand the agony and problems i faced earlier but that was resolved then.
Details shared in previous mail.

Now its pains me to write again and go through all the problems again as the fridge stopped cooling again. I want to raise few points by this mail and want you to look into the matter:

1. Why should a consumer buy a new product when it will act as an old one.

2. Why he should go through all the trauma because of the product failure time to time.

3. Daily routine is disturbed, all the things inside the fridge rot and would like to mention when somebody has a new born baby what problems parents has to face because of our product fail as maybe you know a baby needs milk every 2-3 hour and your product is not fit enough to do that.

4. Calling customer care and getting response from executive that system is slow and i should call after sometime and again calling after sometime and he as usual ask about fridge distance from the wall as if who keeps a fridge as center table and telling to defrost and wait for 3 hours and your cooling will be back.in my whole life i have traveled cities and lived in many cities and your fridge and customer care is acting like we are living in the third world and just been introduced to technology. As if in that 3 hours fridge will download some software for itself.

5. Now i don't want to call again customer care and share my sad story of non cooling of fridge and again hear some pathetic advice.
Instead i am writing this mail so as you can understand the frustration i am facing.

6. And more over how can i get a message that my issue has been resolved just by telling me to defrost fridge and wait for 3 hours. How confident they are that they know that no issue will be there afterwards.

This time ref no. Is tsbhu [protected].

I would like to request you to look into the issue and get the fridge repaired or changed, whatsoever you want to do but please do that asap.
Again i don't want to mention about company brand and customer satisfaction you guys should consider as i already mentioned in previous mail.

And moreover don't force anybody to go through different channels to address the issue.

Regards
Vipin singh
[protected]

Vip sin
3/1/17

To marketing, customercare, jonas. Samuelson, nch-ca

Email 3/2/17
Dear vipin, greetings from kelvinator! Thank you for sharing your recent expe...

Email [protected]@vgmail.in via onedirect.in
3/3/17

To me
Dear vipin,

Greetings from kelvinator!

We have checked your case details and found that your concern has been addressed by our team. We hope that we've taken a significant step to regain your trust with this resolution.

Wish you a great day ahead!

Warm regards,
Kelvinator team

On 03:13 pm mar 01, vip sin wrote:
Dear,

By this mail i like to address the issues i am facing with the kelvinator fridge i bought, by the earlier mail u can understand the agony and problems i faced earlier but that was resolved then.
Details shared in previous mail.

Now its pains me to write again and go through all the problems again as the fridge stopped cooling again. I want to raise few points by this mail and want you to look into the matter:

1. Why should a consumer buy a new product when it will act as an old one.

2. Why he should go through all the trauma because of the product failure time to time.

3. Daily routine is disturbed, all the things inside the fridge rot and would like to mention when somebody has a new born baby what problems parents has to face because of our product fail as maybe you know a baby needs milk every 2-3 hour and your product is not fit enough to do that.

4. Calling customer care and getting response from executive that system is slow and i should call after sometime and again calling after sometime and he as usual ask about fridge distance from the wall as if who keeps a fridge as center table and telling to defrost and wait for 3 hours and your cooling will be back.in my whole life i have traveled cities and lived in many cities and your fridge and customer care is acting like we are living in the third world and just been introduced to technology. As if in that 3 hours fridge will download some software for itself.

5. Now i don't want to call again customer care and share my sad story of non cooling of fridge and again hear some pathetic advice.
Instead i am writing this mail so as you can understand the frustration i am facing.

6. And more over how can i get a message that my issue has been resolved just by telling me to defrost fridge and wait for 3 hours. How confident they are that they know that no issue will be there afterwards.


This time ref no. Is tsbhu [protected].

I would like to request you to look into the issue and get the fridge repaired or changed, whatsoever you want to do but please do that asap.
Again i don't want to mention about company brand and customer satisfaction you guys should consider as i already mentioned in previous mail.

And moreover don't force anybody to go through different channels to address the issue.


Regards
Vipin singh
[protected]

On mon, aug 29, 2016 at 7:26 pm, vip sin wrote:
Dear,
By this mail i like to address the issues and problems i am facing with a kelvinator fridge i bought. I would like to mention that i bought kelvinator fridge model : kn183ebr on[protected] from bharat elctronics bhubaneshwar, orissa,
I registered a complain on[protected] ref no: bhu[protected] as fridge was not cooling but as the technician arrived it started cooling automatically while i switched it on/off, leaving no use of technician as he checked and went back.
Now i thought the problem finished but then again on[protected] fridge cooling again stopped so i then again filed a complain on your customer care ref no: bhu[protected] after which same technician visited again and after checking he came to a conclusion that there is gas choking problem with fridge for which he will come with some machine next day, but regrettably no next day cam yet so i then again called on[protected] again for which i received same message for service and same response telling somebody will visit.

I would like to highlight that being such a big brand name in the market, why wouldn't you be spending more time and devotion on your customer service as you can may be understand my agony of calling customer care again and again and also mental trauma i am facing because new fridge is not working which otherwise affecting my daily life as you can imagine.
Also which service will take 5 days and no response.

So if you can take up this issue and take a quick action to sort this issue out that would be grateful.

—
Regards
Vipin singh
[protected]

—
Regards
Vipin singh
[protected]