Kelvinator — poor service

Address:Chennai, Tamil Nadu, 600127

Hi team,

I am writing this complaint with lot of frustration.

This shows how poor your after sales service is. I bought a kelvinator 190l (Ref kw203egt-fda) refrigerator in flipkart on 31st may 2015 (So my fridge is just 2 years and 5 months old). The fridge stopped working on 5th sept 2017. I raised a complaint on 5th sept (Che[protected]), this was attended by dd electronics on the same day (Refer bill 1 attached), he changed some part and charged me rs.1500. The frige was functional after this repair and after two days it stopped again. So i raised a complaint on 9th sept (Che[protected]), this was again assigned to the same service centre dd electronics, the did not turn up this time until i chased couple of times. The came to service only on 13th sept, they tried changing the same part which they changed on 5th sept but it did not work. They finally told us that the compressor should be changed. So we told them to check for warranty and they told they have placed and order for new compressor. On 22nd sept they came back with new compressor and they changed it and charged us rs.2200 for filling gas (Refer bill 2 attached). The fridge worked for two days and stopped. Now i have raised a complaint on 26th sept (Che[protected]) for which the service team never came back until now. My question is for a 10k fridge i have spent rs.3700 now and still there is now resolution. Does the service centre really know what the issue is? Are you guys cheating and stealing money from customers. When my parents told me not to buy kelvinator i went against their decision and bought this fridge. But now i regret my decision. What are you going to do to fix this?

Divakar hariraju
Was this information helpful?
No (0)
Yes (0)
Kelvinator customer support has been notified about the posted complaint.
Complaint comments 


Dear Divakar Hariraju,
We are sorry for the experience you had. Please write to us about your problem along with your complaint ID or contact number at [protected] and we will put all our efforts in trying to help you out.

In order to file your complaint, please SMS SVC to 53030 or call our customer care on 39404040 prefix with your STD code. Eg:[protected] for Delhi.

Kelvinator Customer Support Team
Dear Divakar Hariraju,
We request you share your correct complaint number. For any further clarifications, please write to us at [protected] and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.

Kelvinator Customer Support Team

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Kelvinator Phone
    +91 12 4421 5400
    +91 70 7306 4402
    +91 12 4421 5401
    Kelvinator Address
    4, Mahatma Gandhi Rd, Sai Nagar, Kandivali West, Mumbai, Maharashtra, India - 400101
    View all Kelvinator contact information