Kenstar Air Cooler — pathetic and insensitive air cooler service (vellore, tamil nadu region)

Recently, my aircooler stopped working properly. I have raised a complaint on 8 april to kenstar aircooler service and i got a message like this.

Che[protected] will be serviced by nawaz[protected], svc point [protected] provide scode s96214 only if satisfactory job done, appt dt-09/04/19, 7:00pm

Above referred person hasn't visited until now but sent 3 other people who's not aware of cooler mechanism properly..

Today is april 20. Until now, whole problem is not resolved. But, without my knowledge, complaint was closed. I have to reopen the complaint again and again.

Watch these messages

April-11 2019
Dear customer, your reference no che[protected] is closed, if not satisfied send nst on [protected]. For discounted amc call 39404040 or visit www.vgservice.co.in

I reopened

Dear customer, your call has been re-opened on your feedback, our asi-[protected] will ensure quick action

April-16 2019
Dear customer, your reference no che[protected] is closed, if not satisfied send nst on [protected]. For discounted amc call 39404040 or visit www.vgservice.co.in

Dear customer, your call has been re-opened on your feedback, our asi-[protected] will ensure quick action

I reopened again by sending nst

Dear customer, your reference no che[protected] is closed, if not satisfied send nst on [protected]. For discounted amc call 39404040 or visit www.vgservice.co.in

Dear customer, your call has been re-opened on your feedback, our asi-[protected] will ensure quick action

Until now, problem is not solved... I even asked, i will get repair done by local repairers. But, asi requested me that they will surely do it. So, didn't try other.

So, please consumers don't believe these type of service centers and buy aircoolers.. You have to struggle like anything. I have told them very clearly i have a kid of 1 year struggling with severe heat. Still they are senseless on this.

Hope you people don't come across this issues.
Thanks