Kenstar — cooler motor stopped working from 20th day onwards

Address:

Suryapet, Nalgonda, Andhra Pradesh, 508221

Very poor quality Product - Kenstar Multicool and Horrible Service from Kenstar.

We've purchased a Kenstar Multi cool (Water Cooler, Del No.1233) on April 12 2019 at Bajaj Electronics, Nakkalagutta, Warangal. After 20days i.e. from 4th May 2019 onwards Blower / Motor of cooler stopped working. On 6th May we’ve raised a complaint to customer care wide complaint no. 0320 and Ref No. HYD[protected] but no one has attended our complaint till 8th May neither any call from your service provider.

With great difficulty on Google I got a nearby service provider contact details who is 55km far to our home. After a prolonged follow up and vehement request your representative Mr Venkateshwar Rao from Khammam has visited and collected failed motor on 09/05/2019 and so far till Today i.e. 19/05/2019 he didn't turned up and saying he hasn't received the motor for replacement.

After struggle a lot on 18/05/2019 we've got the service engineer contact details Mr Ramesh - [protected] whose mobile never connects and able to speak to him at last who further shown his inability to provide the motor after another 4 days. How can we survive without cooler in this hot summer and how can we do not have the motor ready that to fast moving newly bought product at least after a 10days of visit.

Never expected this kind of poor quality product and poor service sorry worst service from such a Big Brand name.
Service network too even worse than worst.
We wondered in District Head Quarter Suryapet (Town and District), Telangana State too no Authorised Service Centre.
Hope to see they'll correct and takes necessary measures IMMEDIATELY to keep the Brand name up if they wish so.

Awaiting for a suitable reply and assistance on priority.

Thanks and Regards,

Shekhar Chaliganti,

[protected].