Kenstar — Cooler not working / power button not working

Address:

Kalyan nagar

I have purchased kenstar cooler last month 07 /03/2021 and this month 6th raised complaint on water leakage, service provider came to home and he just tried to fix it with some alternative but the issue did not solved.

Then today burning smell and fan functioning was abnormal so we went to pai showroom where we purchased and there they said they need letter from service provider to replace.

Then we called service provider since you have known the issue provide us the letter so that we can replace it.

But service provider behaviour was rude and unprofessional.

And showroom people after we asked about warrant they gave us the demo piece which same day not working at home now.

Now what can we do with the waste cooler which is just filled with issues.

While purchasing product no service provider comes into picture showroom is HAPPY TO sell the product giving fake promises and warranty but if something happens to the same product no one either kenstar or pai showroom kalyannagar will take responsiblility.

CUSTOMER service is just ### both the side.

We have to beg to provide service.
What a ### service.

I need this complaint to be fixed properly.

HRBR-7344