[Resolved] Kenstar — Defective, Pathetic Customer Service | |||
We purchased 4 Kenstar ACs in April 2015, two of which are already giving us problems. One of them has stopped working showing an error code - E2. We registered a complaint on 7th Aug. The technician comes on 10th August who had absolutely no clue what E2 code meant. After we educated him about the error details using the manual, he tried to fix it with no success. He said that he was going to speak to the company guys who told him that they will replace the part itself. Ever since, I tried contacting the customer care atleast 10 times, trying to ask them how or who was going to come and resolve this problem. Each time, I was either given some wrong numbers of senior executives in the company, or redirected to some numbers who refused to respond to my query. Now, I have no option but to file a case with the consumer court. Despite having all the details about me and this complaint in their hands, not one soul has cared to reach out and solve this issue for me. I would like to get some help with taking this complaint to the next level. My complaint reference no. is DEL[protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved Kenstar customer support has been notified about the posted complaint. | |||
 5 Comments | |||
Comments
Sir, today I am also getting E2 error 21 august 2015. My mobile no is [protected]. Email Id is [protected]@kediaca.com
I think that this is a universal manufacturing problem and company must replace all such defective acs .
I think that this is a universal manufacturing problem and company must replace all such defective acs .
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
49%
Complaints
740
Pending
0
Resolved
363
View all 740 Kenstar reviews & complaints
+91 17 2394 0404
Auto Cars Compound, Adalat Road, Aurangabad, Uttar Pradesh, India - 431005
View all Kenstar contact information
Sorry for the inconvenience. This is to inform you that your concern listed has been noted and our team is working on it. For any further clarifications, please write to us at [protected]@vgmail.in and kindly mention your complaint no. in your subject line.
Thank You for your cooperation.
Regards,
Kenstar Online Team